We're Here to Help | SPACESOFA Support

Instant channel

Telephone support: +1 7206409505
+1 3034351272

Online chat (9:00-18:00 CET, EU time zone | 9:00-17:00 EST, US Eastern time).

whatsapp :
+1 3034351272

Email classification

After-sales questions: hello@spacesofa.com (24h reply commitment)

Wholesale consultation: hello@spacesofa.com

Environmental complaints: spacesofa24h@gmail.com

We understand the importance of being confident when shopping for new brands.

US Entity(Established in 2025)
SpaceSofa Innovations LLC (EIN: 33-5025911)
GRANT ST STE N, DENVER CO 80203

China Operations(Established in 2023)
Qingwuyin (Guangdong) Trading Co., Ltd.
Registration: 91440605MAD2XFCMXF
Office address: Room 223, Building 3, No. 61, Xia Nan Road, Guicheng Street, Nanhai District, Foshan City
Factory: No. 9 Paisha Industrial Rd, Shunde, Foshan

Please note that our warehouse is currently closed to the public as we are currently operating online only. However, we are always here to answer any questions you may have, and you can also view real customer photos and feedback on our social media pages.

Product & Technology

What if my sofa arrives damaged?

Rest easy with our Damage Protection Promise:
📸 Snap evidence - Take 3 photos within 24 hours of delivery
📧 Email us - Contact Hello@spacesofa.com with order

How much does shipping cost?

Enjoy smart shipping options:
🚚 Standard - FREE: calculated in natural days.
United States：20-45 days
Germany and France：25-50天

⚡ Express - Payment: calculated on working days.
United States: 7-15 days
Germany and France: 10-20 days
Pricing method: calculated according to different weights.
Under 20kg: 29.99 USD
20-30kg: 49.99 USD
30-40kg: 99 USD
40-50kg: 129 USD
50-60kg: 159 USD
60-70kg: 199 USD
All orders ship in 45×30×16" vacuum boxes fitting standard elevators

Where do you ship from?

Since it is a customized production, we ship from the manufacturing factory in China. The local warehouses in the United States and the European Union are being built. For more information, please click --- about us

Who will bear the customs taxes and fees?

Please note that our prices include tax and you don't need to pay extra!

How long does it take for our sofa to be delivered to the courier?

Since our products are customized, after the order is placed, our delivery time is 2-7 natural days according to the order number and delivered to the courier for transportation.

How do I track my order?

【Click to query】

Do you ship outside the EU and US ?

Global reach with local support:
Please contact us via online chat, email, or WhatsApp in the lower right corner, and we will provide you with one-on-one support!

Can I get free fabric swatches?

Yes! Get our Swatch Kit:
Please contact us via online chat, email, or WhatsApp in the lower right corner and choose from our fabric warehouse. You only need to pay $8 for shipping!

Will sofa sections slide apart in bed mode?

Zero-movement guarantee:
✓ Interlocking frames with military-grade connectors
✓ Non-slip grip strips on base
Tested to withstand 200lb rolling motion

How is Spacesofa better than cheaper alternatives?

Lab-proven superiority

Can mold form under the sofa?

Our sofa system prevents moisture:
① Aerated cold foam core (open-cell structure)
② Moisture-wicking technical underlayer
③Sofa cover can be made and replaced

What's your return policy?

We offer a 30-day return policy if you change your mind.
Please be aware that returns must be made in the original packaging and the item must be intact and in the same condition as when you received it.
Shipping costs for the return are covered by the customer, and you are responsible for arranging the return delivery. This allows you to choose the easiest and most suitable shipping solution for you. Once we receive the item back at our warehouse, we will process your refund as quickly as possible.
To ensure a smooth return process, please keep all original packaging, as returns without it cannot be accepted.