Hassle-Free Returns | SPACESOFA

At Spacesofa, we believe in creating a positive experience for our customers, and that includes being transparent about our return policy. We understand that sometimes, a purchase may not meet your expectations, and we want to ensure you feel supported throughout the process.

In accordance with EU regulations, we offer a 14-day unconditional return policy. This means that if you’re not completely satisfied with your purchase, you can return it within 14 days of receiving it. We want you to feel confident in your choices, and this policy is designed to give you peace of mind.

When returning an item, we provide a prepaid return label; however, please note that there is a €30 return fee that the customer is responsible for. We understand that this may be an inconvenience, but it helps us maintain the quality of service and products we offer.

It’s important to mention that certain conditions apply to our returns. Customized items, such as those that require specific size alterations, and assembled products may not be eligible for refunds. This policy is in place to protect our inventory and ensure that we can continue to provide unique and tailored options for our customers.

We also care deeply about our impact on the environment and the community. When items are returned, we don’t just let them go to waste. Instead, we partner with Habitat for Humanity, a non-profit organization, to donate returned goods. This means that your returns can help those in need, and we provide a donation certificate as a token of appreciation for your contribution to this cause.

We strive to make the return process as hassle-free as possible, and we are here to assist you every step of the way. If you have any questions or need further clarification about our return policy, please don’t hesitate to reach out. Your satisfaction and understanding are our top priorities.

Thank you for being a part of our community and for supporting sustainable practices. Together, we can make a difference, one return at a time.